DevOps Engineer
SUMMARY:
Under the direct supervision of the AVP Web Operations and Infrastructure, the DevOps Engineer has the responsibility of creating and managing technology infrastructure to support the growth of the computing environment. This role calls for a well-rounded IT professional with a strong ability to solve technical issues and understand complex software relationships with the systems they work on.
ESSENTIAL RESPONSIBILITIES
Architect and deploy configuration strategy
Write scripting and automate manual processes
Promote availability and stability in a 24/7 High Availability environment
Analyze performance of the environment and recommend improvements where needed
Profiling performance and capacity planning of critical systems
Perform security scans and contribute to stakeholders responsible for security and risk assessments
Participate in an on-call rotation with the rest of the WebOps team for off hours support.
Respond to alerts and quickly triage problems and work with the team to resolve issues.
Design and implementation of projects and improvements
Ability to prioritize your own work and recognise items that need to be worked on.
REQUIRED SKILLS & QUALIFICATIONS:
Positive, pro-active approach to systems and people
A healthy obsession with collecting and graphing data
5+ Years Windows Active Directory experience
3+ Years of experience with Cisco switching and firewalls.
3+ Years VMWare vCenter / ESX
3+ Years scripting, bash, PowerShell or others
Expert knowledge of Microsoft Operating Systems
Expert knowledge of IIS Web server, good knowledge of apache web server
Ability to work with Linux at more than a basic level. Install packages, use vi, basic troubleshooting, basic shell scripts.
Experience implementing and using DAS storage and iSCSI
Experience with SQL server. Installing, patching and how web servers connect to the SQL
Good knowledge of Microsoft licensing
Hands-on hardware troubleshooting experience (Raid, Memory, CPU, Hard Drives, Video, etc…)
Ability to research software / networking issues as required
Web site delivery and troubleshooting end to end
Experience supporting user VPN connections
Windows File security, permissions and auditing
Advanced DNS Administration and troubleshooting *public DNS is a plus
Windows system patching (WSUS)
Working knowledge of network hardware, protocols, and standards, including TCP/IP, firewalls, and routing
Experience implementing monitoring and using custom and deep level monitors used for alerting (Zabbix preferred)
Strong attention to detail and ability to follow process for compliance
PREFERRED SKILLS & QUALIFICATIONS:
Payments environment experience
Certifications in: Microsoft, ITIL, Linux or VMWare
SIEM Logging or real time event correlation and alerting
Zabbix Monitoring (or something similar)
Two-Factor authentication
Competence in Cisco ASA and switching
Single-sign on projects, IAM etc..
Asset Management
Confluence / ZenDesk
PagerDuty - on call rotation
Client Services Coordinator
SUMMARY:
The Client Services Coordinator reports to the Client Services Manager and is responsible for providing effective customer service for all internal and external customers by using excellent, in depth knowledge of company services and procedures. Communicates effectively demonstrating patience and a positive attitude.
ESSENTIAL RESPONSIBILITIES
Use superb written and verbal communications to respond to all customer and internal inquiries
Troubleshoot and resolve customer and internal inquiries and complaints
Update customer issue status in issue tracker and ensure customer follow up received
Receive and answer inquiries related to account status, pricing, debit card charge disputes, debit card tracking, account closure / account reinstatement, card transactions and other
Process expedited shipments and replacements of debit cards
Assist customers with account access challenges to administrative and cardholder websites
Process wire transfers received daily
Perform reconciliation of account funding
Maintain or create reports as needed
Provide support to sales and marketing teams related to new customer on-boarding activities
Participate in customer retention and growth efforts
Participate in training and development activities related to department procedures, updated technology, new products, and telephone skills
OTHER RESPONSIBILITIES
Maintains user confidence and protects operations by keeping information confidential.
Contributes to team effort by accomplishing related results as needed.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
REQUIRED SKILLS & QUALIFICATION
College Degree + 3-5 years customer service experience
Strong knowledge of web based tools and services
Excellent interpersonal, communication and problem solving skills
Strong customer focus and decision making skills
ble to handle difficult calls and turn negative experience into “win-win’
Strong work ethics and ability to provide positive successful experience to all team members
Microsoft Word, Excel and Gmail
Salesforce & Zendesk (or similar ticketing tool) knowledge strongly preferred
PREFERRED SKILLS & QUALIFICATION
Experience working in banking or card payment industries.
Ability to troubleshoot web based technical issues
Some knowledge of Quickbooks
Ability to manage simultaneous projects across a wide-range of activities and scope in a time-sensitive environment with a high sense of urgency and accountability.
UX Designer
PEX is looking to hire a UX Designer with a passion for building best-in-class financial SAAS products. As a key member of the Product team, you will be responsible for defining the user experience for our customer- and partner-facing services by working closely with the engineering, marketing, and sales teams. This is a broad and challenging role with significant opportunity, which will strongly influence the direction of the product and company.
The ideal candidate is customer-centric, passionate about all things UX, and continually mastering and incorporating the latest UX and design practices. You should be proficient using multiple design tools and enjoy solving high impact, difficult design challenges. You are comfortable taking a leading role while being highly collaborative and turning abstract ideas into concrete solutions.
RESPONSIBILITIES
Design mockups and prototypes for new products and features
Oversee the end-to-end design of customer-facing functionality
Work with the engineering and QA teams to ensure high-quality implementation of designs and functionality
Perform user acceptance testing
Collaborate with team members, stakeholders and executives
Manage and solicit customer feedback on UX
MINIMUM REQUIREMENTS
3-5 years of related web and mobile application design work experience
Experience working in an agile framework with user stories and annotated mockups
Clean aesthetic with proficiency in visual design principles
Understanding of modern web/app design standards including responsive design, and the iOS, Android and Material design guidelines
Proficiency with modern web design tools such as Sketch, InVision, Adobe XD, Axure
Experience developing user flows, user journey maps, wireframes, and high quality prototypes
Experience conducting user research and integrating quantitative and qualitative data into projects
Strong portfolio of previous professional work with clear contributions on each project
Outstanding interpersonal, verbal and writing / presentation skills
Positive attitude, collaborative, adaptable, resourceful, and motivated
Bachelor’s Degree in a related field
PLUS
Experience working with B2B financial services web applications
Experience with front-end frameworks such as Angular or React
Master’s Degree or other training in a related field
Sr. Systems Engineer
SUMMARY:
The Sr. Systems Engineer reports to the AVP Web Operations & Infrastructure and has the responsibility to create and manage technology infrastructure; and to support the growth of the computing environment. This role calls for a well-rounded IT professional with a deep understanding of HTTP, web servers and browsers. Additionally, this role will have enough scripting skills to create tools required to support the infrastructure as well as have a strong ability to solve technical issues and understand complex software relationships with the systems they work on.
ESSENTIAL RESPONSIBILITIES:
● Deep level of understanding of HTTP protocol, web servers, and the systems that deliver them
● Deep level of understanding of web browser interaction with web sites
● Work with software engineers to enhance application availability and stability
● Analyze performance of the environment and recommend improvements where needed
● Profiling performance and capacity planning of critical systems
● Perform security scans and contribute to stakeholders responsible for security and risk assessments
● Participate in an on-call rotation with the rest of the WebOps team for off hours support.
● Design and implementation of new projects, command line and web-based tools
● Ability to prioritize your own work and recognize items that need to be worked on.
● Promote availability and stability in a 24/7 High Availability environment
REQUIRED SKILLS & QUALIFICATIONS:
● Positive, pro-active approach to systems and people
● A healthy obsession with collecting and graphing data. Deep level of metrics collection.
● 5+ Years Windows Active Directory experience
● 3+ Years VMWare vCenter / ESX
● 3+ Years scripting, bash, PowerShell or others
● Expert knowledge of Microsoft Operating Systems & AD
● Expert knowledge of IIS Web server
● Expert knowledge of HTTP, TLS
● Ability to work with Linux at more than a basic level. Install packages/updates, use vi, basic administration/troubleshooting, basic shell scripts.
● Experience implementing and using DAS storage and iSCSI
● Experience with SQL server, and SQL clusters
● Installing, patching and how web servers connect to the SQL server
● Good knowledge of Microsoft licensing
● Able to create command line and web-based tools to aid in data interpretation and systems management
● Strong software, scripting, git knowledge
● Experience in config management in multiple environments
● Ability to research custom software / networking issues as required
● Web site delivery and troubleshooting end to end
● Experience supporting site to site VPN connections
● Windows File security, permissions and auditing. Data collection and analysis (FIM, SEIM)
● Advanced DNS Administration and troubleshooting, public DNS is a plus
● Working knowledge of network hardware, protocols, and standards, including TCP/IP, firewalls, and routing
● Experience implementing monitoring and using custom and deep level monitors used for alerting (Zabbix preferred)
● Strong attention to detail and ability to follow process for compliance
PREFERRED SKILLS & QUALIFICATION:
● Payments environment experience (PCI compliance)
● Experience supporting an Internet property
● Certifications in: Microsoft, Linux or VMWare
● SIEM Logging or real time event correlation and alerting
● Two-Factor authentication
● Competence in Cisco ASA and switching
Account Manager
PEX is hiring an Account Manager to take on the responsibilities of developing long-term relationships with a robust portfolio of clients, connect with key business executives and stakeholders, and serve as the primary point of contact for client retention and growth. The Account Manager will serve as a liaison between clients and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to client needs.
RESPONSIBILITIES
- Act as the face of the business and initial contact for clients' questions or issues
- Work on enhancing revenue retention and build relationships with clients – proactively identifying and taking measures to mitigate risk to ensure clients are satisfied and prepared to continue their business with the company
- Become a deeply engaged, strategic partner to ensure accounts are being retained
- Develop and execute marketing plans within existing accounts
- Forecast and track key account metrics
- Keep current clients satisfied and deliver exceptional client service daily
- Help identify opportunities to grow and upsell current accounts
- Monitor and analyze clients' usage of our product
- Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations
- Serve as a liaison between the client and internal teams
- Develop a solid and trusting relationship between clients and company
- Create and present reports on account progress, goals, and initiatives to share with team members and stakeholders
REQUIREMENTS
- Experience with card based financial products is a plus
- Demonstrable experience in sales and business development
- Proven track record of delivering on sales targets
- A passion for growing and maintaining existing client accounts
- Ability to adhere to deadlines and delivering on time while prioritizing among competing tasks
- Proven ability to manage multiple projects with a strong attention to detail
- Exceptional verbal and written communications skills
- Excellent listening, negotiation, and presentation skills
- Natural relationship builder with integrity, reliability, and maturity
- Self-motivated and able to thrive in a results-driven environment
- Proficient with G Suite and Salesforce software
- Bachelor’s degree in business administration, marketing, or related discipline from an accredited institution
Associate Marketing Manager
The Associate Marketing Manager's role is to drive the performance, equity, and growth of our business by activating distinctive customer insights into effective programs. In this role, you will support the Marketing team’s pursuit of insights that enable the team to know its customer deeply and build engaging brand experiences. This includes supporting the Integrated Marketing Director in developing communications and innovation strategies. You will interact with internal and agency partners in support of strategy, planning and implementation. This role also supports marketing activities by collaborating with our sales and customer success teams to drive overall enterprise growth.
RESPONSIBILITIES
INSIGHTS
- Use customer and marketplace data and trends to support developing a deeper understanding of the demographics, psychographics, and behavioral drivers of the brand’s consumer or a specific vertical market segment.
- Manage brand projects and assignments in a way that demonstrates an understanding of key consumer insights and an ability to activate them in relevant communications and innovation activities.
Customer Communications
- Manage customer communications projects that develop a creative approach to “bring the brand to life” and enables an effective digital and social communication approach.
- Assist in identifying an optimal engagement strategy and campaign structure to reach consumers when and where they are most receptive.
- Plan/lead initiatives around specific touchpoints or consumer targets including agency and cross-functional team management, strategy, planning, execution and results measurement.
- Demonstrate the ability to manage projects on time and on budget and enact decision-making abilities that mitigate risks and maximize returns.
Planning
- Use data and trends to support Manager in developing an annual plan to closely align the efforts of Marketing and Sales to generate optimal demand for the brand.
- Prepare, present and sell-in aspects of the brand plan to management, cross-functional partners and external stakeholders.
- Assist in creating the annual communications plan including recommended touchpoint plan, activation/implementation plan, stewardship and measurement.
- Collaborate achieving corporate objectives on Market Share, Sales Volume Growth, Brand Health, Marketing ROI and Program Performance.
SUPERVISION RECEIVED: Close supervision is received from the Integrated Marketing Director
REQUIREMENTS
- BS/BA in Marketing or related field
- 2-3 years of Marketing experience
- Strong preference for B2B and/or Financial Services exposure
- Strong sense of urgency, even when managing initiatives with long lead times
- Experience developing/leading communication projects such as marketing campaigns, and digital and media initiatives
- Passion for identifying consumer insights and transforming them into significant product and marketing innovation
- Excellent written/verbal communication skills and attention to detail
- Strong drive for results including project management, data-driven decision-making and analytical skills
- Quantitative strength in analyzing data and synthesizing learning into insights and action
- Ability to translate critical thinking into strong business results
- Deep understanding of key P&L drivers
- Ability to operate in a collaborative environment, including with those outside of the Marketing function such as cross-functional teams and agency partners
- Adaptability and flexibility to meet changing priorities and adjust to different management styles
Sales Administrator
The Sales Administrator is responsible for CIP/KYC verification to onboard potential leads from the PEX sales team. This includes using 3rd party web verification sources to ensure that policy and procedures guidelines, as well as regulatory requirements, are met. This team member has a positive, confident and dynamic personality, and superb written and verbal communication skills.
RESPONSIBILITIES
- Serves as the primary point of contact for onboarding legal entities once passed from the Sales team
- Manage clients throughout the entire lifecycle including onboarding and training new clients as well as providing technical support to existing clients across all product lines
- Build quality relationships with new and current clients
- Negotiate agreements with customers that are up for renewal
- Thoughtfully and proactively reach out to customers on a rolling basis with the goal of driving adoption, identifying expansion and add-on opportunities, and have a current/up-to date customer health grade
- Conduct research to identify all CIP/KYC regulatory requirements from 3rd party verification sources
- Initiate communication with onboarding entities via phone, email, or other methods of communication to gather missing information to complete business, association and personal/representative scores, in a polite, effective, and efficient manner
- Work within the provided guidelines to create a great first impression to prospects to help in building a pipeline of business for the Sales team
- Build and cultivate prospect relationships by initiating communications and conducting follow-up
- Manage data for onboarded clients in Salesforce, ensuring all communications are logged, information is accurate, and documents are attached
- Perform business, representative, and proof scoring of new leads to determine next steps in the investigation process
- Assign tasks and lead stages to the Sales team
- Monitor various means of communication for correspondence related to prospects/new clients (example: monitoring fax machines and various email addresses for ACH notices)
- Provide customer support as point of contact during the application and enrollment process, including the account funding stage
- Work with management to improve the lead evaluation and enrollment processes
- Assist in the development of policies and procedures for department/team
- Maintain user confidence and protect operations by keeping information confidential
- Maintain professional and technical knowledge; review professional publications; establish personal networks; benchmark state-of-the-art practices; participate in professional societies
- Contribute to team effort by accomplishing related results as needed
- Other related administrative responsibilities as needed
REQUIREMENTS
- Bachelor’s degree in marketing, communications, or a related field
- 1-3 years of customer service or support experience
- A proven track record of developing strong client relationships
- Excellent client service skills with a professional phone etiquette
- Excellent verbal and written communication skills along with a confident, friendly voice
- Self-motivated with the ability to multitask and work effectively within a dynamic and fast-paced environment
- Motivated to consistently exceeds expectationsv
- Proficient in Salesforce, MS Office and G Suite (including Gmail and Google Docs)
- Demonstrated ability to work independently and collaborate well across teams
- High energy and positive attitude with ability to take initiative
- Solid organizational skills, follow-up, and high attention to detail
- Highly effective time management and planning skills
- Ability to work under pressure and time constraints with composure
- Ability to develop effective working relationships and excel in a cross-functional environment
- Strong work ethic and ability to provide a positive, successful experience for all stakeholders
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