DevOps Engineer
SUMMARY:
Under the direct supervision of the AVP Web Operations and Infrastructure, the DevOps Engineer has the responsibility of creating and managing technology infrastructure to support the growth of the computing environment. This role calls for a well-rounded IT professional with a strong ability to solve technical issues and understand complex software relationships with the systems they work on.
ESSENTIAL RESPONSIBILITIES
Architect and deploy configuration strategy
Write scripting and automate manual processes
Promote availability and stability in a 24/7 High Availability environment
Analyze performance of the environment and recommend improvements where needed
Profiling performance and capacity planning of critical systems
Perform security scans and contribute to stakeholders responsible for security and risk assessments
Participate in an on-call rotation with the rest of the WebOps team for off hours support.
Respond to alerts and quickly triage problems and work with the team to resolve issues.
Design and implementation of projects and improvements
Ability to prioritize your own work and recognise items that need to be worked on.
REQUIRED SKILLS & QUALIFICATIONS:
Positive, pro-active approach to systems and people
A healthy obsession with collecting and graphing data
5+ Years Windows Active Directory experience
3+ Years of experience with Cisco switching and firewalls.
3+ Years VMWare vCenter / ESX
3+ Years scripting, bash, PowerShell or others
Expert knowledge of Microsoft Operating Systems
Expert knowledge of IIS Web server, good knowledge of apache web server
Ability to work with Linux at more than a basic level. Install packages, use vi, basic troubleshooting, basic shell scripts.
Experience implementing and using DAS storage and iSCSI
Experience with SQL server. Installing, patching and how web servers connect to the SQL
Good knowledge of Microsoft licensing
Hands-on hardware troubleshooting experience (Raid, Memory, CPU, Hard Drives, Video, etc…)
Ability to research software / networking issues as required
Web site delivery and troubleshooting end to end
Experience supporting user VPN connections
Windows File security, permissions and auditing
Advanced DNS Administration and troubleshooting *public DNS is a plus
Windows system patching (WSUS)
Working knowledge of network hardware, protocols, and standards, including TCP/IP, firewalls, and routing
Experience implementing monitoring and using custom and deep level monitors used for alerting (Zabbix preferred)
Strong attention to detail and ability to follow process for compliance
PREFERRED SKILLS & QUALIFICATIONS:
Payments environment experience
Certifications in: Microsoft, ITIL, Linux or VMWare
SIEM Logging or real time event correlation and alerting
Zabbix Monitoring (or something similar)
Two-Factor authentication
Competence in Cisco ASA and switching
Single-sign on projects, IAM etc..
Asset Management
Confluence / ZenDesk
PagerDuty - on call rotation
PM and Tradeshow Manager
SUMMARY:
Under the direct supervision of the VP of Marketing, the Project and Tradeshow Manager is responsible for coordinating many of PEX’s key strategic, cross functional initiatives, including owning all business and implementation aspects of the Tradeshow channel. All projects will entail the planning phase, through to detailed project plans, communications, and tracking of key milestones and success metrics (KPIs). Focus is to ensure successful implementation of PEX’s key initiatives, particularly those owned by the Marketing, Sales, Onboarding, and Business Development teams. This role is cross-functional in nature, as initiatives need close coordination across departments (eg, marketing, sales, onboarding, customer service, operations, and technology) as well as external vendors, contractors and agencies as needed.
ESSENTIAL RESPONSIBILITIES
Tradeshow Manager functions:
Strategizes with sales and marketing team on which shows to attend/exhibit
Manages trade show calendar and coordinates dates with sales team
Engages creatives in marketing to design/update collateral and promotional items for events
Tracks ROI and reports progress to senior management
Responsible for shipping and onsite logistics - delegates duties where possible
Occasionally attends events to assist with set-up/break down of booth
Macro-project planning and project management - document and gain consensus on scope and implementation plan for all key strategic projects, working with senior sponsors of each initiative - summarize/refine goals, initiatives, sub-projects, milestones, deliverables, timelines, ownership, resources needed, and key dates. Report on progress regularly (likely weekly).
Communications and meeting coordination:
Keep all initiative stakeholders apprised of key project status via regular and ad hoc meetings and communications.
Communicate progress and updates to broader organization (including those not directly involved in projects)
Assist with creating process to make sure cross functional teams stay on track with annual and quarterly marketing and sales plan; escalate when projects are slipping for any reason. When needed, step in to resolve issues and identify and help resolve any roadblocks or resource constraints.
Lead key strategic initiatives or programs as needed – the project management, execution, and end-to-end ownership (e.g. customer development project)
Leverage project management tools and technology as appropriate, to make project management process most efficient and effective
Research, manage and execute early phases of ad hoc projects/programs that have not yet been assigned to permanent owner or are not yet approved for ongoing rollout.
Marketing operations
Vendor management:
vendor identification and vetting, NDAs etc - follow consistent process
tracking of all marketing and sales vendors - existing and potential new ones under review
new vendor set up; invoice review and approval process
Manage internal creative (copy and design) contractor resources
Compliance relationship management
REQUIRED SKILLS & QUALIFICATIONS:
· BA/BS degree in marketing, business or a related field
· Track record in cross functional project leadership and implementation
· Working experience in project management, even if not a formal role.
· Proven ability to simultaneously manage multiple tasks while maintaining focus on primary objectives
· Ability to differentiate important vs urgent (strategic mindset).
· Excellent verbal and written communication skills
· Excellent interpersonal skills
· Adaptive / can work well with different styles and colleagues
· Working knowledge of project management tools and/or techniques (exact tools not important)
· Solid skills in excel
· Strong analytical skills and data-driven thinking
· Sense of drive/ sense of urgency and persistence
· Proactive style/self-starter
· Hands on/willing to step in and “do the nitty gritty work” when necessary
· Operations experience
· Marketing management experience
Enterprise Account Executive
Job description
PEX is a business prepaid card software platform launched specifically to help companies streamline employee expense management. As the first turnkey commercial card program, the PEX Prepaid Visa Card program provides customers with online tools for budgeting and controlling pre-funded deposits that employees use for daily spending. Through business prepaid card transactions, the PEX Card Service provides visibility into cash flow while simultaneously maximizing oversight and managing risk. With 24/7 access from computers or mobile devices anywhere, administrators can control purchases by all approved cardholders.
What You'll Do
Learns product and solutions, and how they serve our customers' needs- including features, benefits, and key examples of usage
Identify clients' needs and cultivate effective sales strategies via phone
Responds to, qualify, and rate prospects via phone, live chat, or email - with the ultimate goal of closing qualified leads in an efficient and effective manner
Makes outbound prospecting calls to targeted leads that meet our customer profile in a polite, effective, and efficient manner, working within the guidelines provided at all times to create a great first impression to our prospects and customers, as well as build a pipeline of business for sales teams
Accurately record information and details of correspondence in Salesforce
Maintain active engagement with new and existing leads through creative follow-up communications designed to increase customer interest in PEX product
Achieve monthly quotas of sourced qualified opportunities and closed business
Work with management to improve the lead qualifying processes
Other related sales and administrative responsibilities as needed
What's Required:
Bachelor’s Degree
5-7+ years of technology solutions sales experience with increasing quota’s and responsibility
Has collaborated and consulted with CEO's, CFO’s, SVPs of Marketing and Communication, Managers, Research and Insight teams as a way to educate in transformative technologies
Manage full sales cycle from prospecting to close
Experience with 3-6+ months sales cycle
Experience selling into companies with $50M+ in revenue
Hunter mentality and a master at prospecting for new business
Has sold cutting edge, disruptive technology to senior executives at the enterprise level
Proven track record of consistently meeting and exceeding sales quota
Effective web-based product demonstrations skills and experience
Excellent verbal and written communication skills
Strong ability to identify economic drivers and articulate effects on customers’ business
Excellent presentation and poise
Strong technical aptitude & proven ability to close business via phone and face-to-face
Ability to travel +25%
What You'll Get:
Health, Dental, Vision Insurance Coverage
Free Computer
401K
Access to training and professional development
Team Outings
Equity
Client Services Coordinator Job Description
SUMMARY:
The Client Services Coordinator reports to the Client Services Manager and is responsible for providing effective customer service for all internal and external customers by using excellent, in depth knowledge of company services and procedures. Communicates effectively demonstrating patience and a positive attitude.
ESSENTIAL RESPONSIBILITIES
Use superb written and verbal communications to respond to all customer and internal inquiries
Troubleshoot and resolve customer and internal inquiries and complaints
Update customer issue status in issue tracker and ensure customer follow up received
Receive and answer inquiries related to account status, pricing, debit card charge disputes, debit card tracking, account closure / account reinstatement, card transactions and other
Process expedited shipments and replacements of debit cards
Assist customers with account access challenges to administrative and cardholder websites
Process wire transfers received daily
Perform reconciliation of account funding
Maintain or create reports as needed
Provide support to sales and marketing teams related to new customer on-boarding activities
Participate in customer retention and growth efforts
Participate in training and development activities related to department procedures, updated technology, new products, and telephone skills
OTHER RESPONSIBILITIES
Maintains user confidence and protects operations by keeping information confidential.
Contributes to team effort by accomplishing related results as needed.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
REQUIRED SKILLS & QUALIFICATION
College Degree + 3-5 years customer service experience
Strong knowledge of web based tools and services
Excellent interpersonal, communication and problem solving skills
Strong customer focus and decision making skills
ble to handle difficult calls and turn negative experience into “win-win’
Strong work ethics and ability to provide positive successful experience to all team members
Microsoft Word, Excel and Gmail
Salesforce & Zendesk (or similar ticketing tool) knowledge strongly preferred
PREFERRED SKILLS & QUALIFICATION
Experience working in banking or card payment industries.
Ability to troubleshoot web based technical issues
Some knowledge of Quickbooks
Ability to manage simultaneous projects across a wide-range of activities and scope in a time-sensitive environment with a high sense of urgency and accountability.
HR Manager
SUMMARY:
The HR Manager works closely with the Executive team and department managers to support the strategic goals of the organization through its people resources, ensuring the interests of all stakeholders are represented objectively.
ESSENTIAL RESPONSIBILITIES
Develop a people strategy and vision in keeping with the company’s mission statement and PEX values while having fun and accomplishing real work.
In collaboration with department managers, develop and administer training and mentorship programs in alignment with performance and job requirements.
Recruiting – Work with managers to define/update job specs, develop a network of low fee sources, screen candidates, drive the recruiting process, extend offers to candidates
Training/Performance Management – Design, develop and deliver or identify training sources for business and technical training; work with managers to identify/execute programs aimed at reaching company/department/indificual goals
Employee Relations - While acting as a resource for employees of PEX, represent management and corporate interests in problem-solving and recommendations.
EEO/Legal - Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, ensure regulatory and company policies and procedures compliance, and maintain all HR records.
Payroll/Benefits Manage outsourced providers for our payroll system and payroll processing; partner with accounting department on related items; manage HRIS and time and attendance tools. Oversee benefits administration.
Compensation - Under the direction of the Executive Team annually update compensation program based on corporate near-term and long-term strategic and tactical goals
Oversee the Office Management function
KEY ATTRIBUTES:
Ability to demonstrate sound judgment on all people related issues in an objective manner without allowing personal opinions or viewpoints to color opinions or recommendations.
Analytical and results-oriented with ability to exercise sound judgement through critical thinking.
Ability to maintain confidentiality, discretion and a professional demeanor while supporting an environment of warmth and fun.
Possesses strong business sense and judgment in the ever- changing environment of a fast-growing technology company.
Able to adjust priorities and activities quickly while still executing the functions of the job.
REQUIRED SKILLS & QUALIFICATIONS:
HR Certification with minimum SPHR certification
Experience working as a generalist in a small or 1 person HR function
Minimum 5 years of increasing HR responsibility with a minimum of 2 years of increasing HR management experience. Strong preference for 2 years of HR experience to have been in an entrepreneurial technology start up.
Excellent oral and written communication skills; strong interpersonal skills; people oriented; customer service savvy.
Director of Integrated Marketing
PEX is hiring a results-oriented Director of Integrated Marketing to be responsible for driving impact through strategy development, program ideation, design and hands-on execution with sales, product and customer services teams. This role is both strategic/planning focused as well as hands-on execution. The role sits within the PEX Marketing team and reports directly to the Chief Growth Officer. The ideal candidate seeks a role where they can apply previous experience to achieve outstanding results across a broad set of potential marketing channels.
RESPONSIBILITIES
Develop and execute integrated marketing programs that will deliver PEX’s defined growth objectives and goals
Develop, recommend and align management on those programs including budget, resources and training
Understand the role of key channels: digital, social, content, PR, direct selling, events, trade-shows and how they combine to drive results and execute and/or work through others to implement various programs in each channel
Design programs that reflect insights about how prospects’ journey to become a customer
Generate insights about the target audiences and translate those into strategies
Define program goals and metrics
Manage project plans for owned projects, managing to and delivering on agreed-upon deadlines. Leverage PM team as appropriate, especially around resources and budget
Understand and identify key interdependencies and critical path tasks, as well as anticipate potential issues
Identify ways to improve and streamline processes in order to drive results faster, more efficiently, and with greater impact. Develop scaleable and repeatable methodologies
Create effective communications, including project overviews, business proposals and marketing analyses
DESIRED SKILLS & QUALIFICATIONS:
Bachelor’s degree in marketing, communications, advertising, or a related field
3-6 years of marketing/advertising experience
Strong project management and organizational skills, with an ability to manage multiple projects concurrently
Effective communication skills, both written and verbal, presenting to various audiences
A strategic thinker who is hands on
Experience leading and motivating cross-functional teams whether or not direct reporting relationship
Strong analytical and data-driven thinker
Familiar with the latest industry trends and best practices
Excellent interpersonal skills and a team player
Customer and client-focused
PREFERRED SKILLS & QUALIFICATIONS:
MA or MBA degree in Marketing or Advertising
Marketing management within a technology-based startup
Experience in a role that requires strategy/planning and execution
Experience leading digital and social media campaigns
Working knowledge of HTML, CSS, and JavaScript development and constraints
UX Designer
PEX is looking to hire a UX Designer with a passion for building best-in-class financial SAAS products. As a key member of the Product team, you will be responsible for defining the user experience for our customer- and partner-facing services by working closely with the engineering, marketing, and sales teams. This is a broad and challenging role with significant opportunity, which will strongly influence the direction of the product and company.
The ideal candidate is customer-centric, passionate about all things UX, and continually mastering and incorporating the latest UX and design practices. You should be proficient using multiple design tools and enjoy solving high impact, difficult design challenges. You are comfortable taking a leading role while being highly collaborative and turning abstract ideas into concrete solutions.
RESPONSIBILITIES
Design mockups and prototypes for new products and features
Oversee the end-to-end design of customer-facing functionality
Work with the engineering and QA teams to ensure high-quality implementation of designs and functionality
Perform user acceptance testing
Collaborate with team members, stakeholders and executives
Manage and solicit customer feedback on UX
MINIMUM REQUIREMENTS
3-5 years of related web and mobile application design work experience
Experience working in an agile framework with user stories and annotated mockups
Clean aesthetic with proficiency in visual design principles
Understanding of modern web/app design standards including responsive design, and the iOS, Android and Material design guidelines
Proficiency with modern web design tools such as Sketch, InVision, Adobe XD, Axure
Experience developing user flows, user journey maps, wireframes, and high quality prototypes
Experience conducting user research and integrating quantitative and qualitative data into projects
Strong portfolio of previous professional work with clear contributions on each project
Outstanding interpersonal, verbal and writing / presentation skills
Positive attitude, collaborative, adaptable, resourceful, and motivated
Bachelor’s Degree in a related field
PLUS
Experience working with B2B financial services web applications
Experience with front-end frameworks such as Angular or React
Master’s Degree or other training in a related field
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