DevOps Engineer
SUMMARY:
At PEX, we streamline the way our clients authorize, enable and track workforce spending. Our environment is a mix of Windows and Linux machines. All of our work is performed under a strict adherence to PCI DSS requirements, and our environment is required to be available 24x7.
As a DevOps Engineer, you will be responsible for a multitude of automated configurations, including application rollouts (CI/CD) of PEX's custom, SaaS-and non-SaaS applications, as well as system configurations across our entire technology stack. You will also be responsible for coordinating the upgrades of custom and off-the-shelf software, as well as introducing further automation into our environment.
The ideal candidate will have a strong foundation of infrastructure-level knowledge and scripting experience. We expect that you will have a hunger and interest to automate the implementation of system changes through the use of scripting and deployment pipelines to achieve desired state.
ESSENTIAL RESPONSIBILITIES:
Self-led problem solving skills and issue prioritization
Develop scripts and automate manual processes using PowerShell and Ruby (Chef)
Promote availability and stability in a 24/7 High-availability environment
Participate in on-going security scans & remediation using our suite of commercial tools
Participate in an on-call rotation
Contribute to the design and implementation of system-level architecture
REQUIRED SKILLS & QUALIFICATIONS:
Powershell scripting- Expert-level Experience (5+ years) - Interacting with Active Directory, REST APIs & git source control
Microsoft Windows Server- Advanced Level Experience (3+ Years) - OS, IIS, File Permissions, RBAC, DNS & Active Directory
Infrastructure Automation - Advanced Level Experience (3+ years) - CI/CD pipelines such as Azure DevOps; automation tools such as Chef, Ansible; programming languages such as Ruby, Javascript, Python; orchestration tools such as Kubernetes, DC/OS; experience with Azure cloud infrastructure from a DevOps perspective.
Web Delivery -Advanced Level Experience (3+ Years) - End-to-end, troubleshooting, PKI, HTTP status codes, load balancers, headers
System Monitoring- Advanced Level (3+ years) - Collecting data via WMI, SNMP, custom scripts, trigger/threshold definition & implementation, SIEM and syslog.
VMWare vCenter / ESX- Intermediate Level Experience (2+ years) - Storage, iSCSI, Networking, OS Templating
Networking- Intermediate Level Experience (2+ Years) - DNS, load balancing, proxies and firewalls
Linux Operating Systems - Intermediate Level Experience (2+ years) - Package installation & management, file/configuration editing, basic system performance troubleshooting/diagnosis (CPU, Memory, Disk), authentication and scripting
Special consideration will be given to candidates who possess certification in any of the above mentioned technologies as well as knowledge/experience with the below:
Azure Application Insights
Azure Cloud
Azure DevOps
Cisco ASA Firewall
Cisco Nexus Switches
F5 Load Balancers
MS Logic Apps // Flow
PagerDuty
Powershell Core
RabbitMQ
Squid Proxy
SumoLogic
Windows Server Core // Nano
Zabbix Monitoring
Client Services Coordinator
SUMMARY:
The Client Services Coordinator reports to the Client Services Manager and is responsible for providing effective customer service for all internal and external customers by using excellent, in depth knowledge of company services and procedures. Communicates effectively demonstrating patience and a positive attitude.
ESSENTIAL RESPONSIBILITIES
Use superb written and verbal communications to respond to all customer and internal inquiries
Troubleshoot and resolve customer and internal inquiries and complaints
Update customer issue status in issue tracker and ensure customer follow up received
Receive and answer inquiries related to account status, pricing, debit card charge disputes, debit card tracking, account closure / account reinstatement, card transactions and other
Process expedited shipments and replacements of debit cards
Assist customers with account access challenges to administrative and cardholder websites
Process wire transfers received daily
Perform reconciliation of account funding
Maintain or create reports as needed
Provide support to sales and marketing teams related to new customer on-boarding activities
Participate in customer retention and growth efforts
Participate in training and development activities related to department procedures, updated technology, new products, and telephone skills
OTHER RESPONSIBILITIES
Maintains user confidence and protects operations by keeping information confidential.
Contributes to team effort by accomplishing related results as needed.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
REQUIRED SKILLS & QUALIFICATION
College Degree + 3-5 years customer service experience
Strong knowledge of web based tools and services
Excellent interpersonal, communication and problem solving skills
Strong customer focus and decision making skills
ble to handle difficult calls and turn negative experience into “win-win’
Strong work ethics and ability to provide positive successful experience to all team members
Microsoft Word, Excel and Gmail
Salesforce & Zendesk (or similar ticketing tool) knowledge strongly preferred
PREFERRED SKILLS & QUALIFICATION
Experience working in banking or card payment industries.
Ability to troubleshoot web based technical issues
Some knowledge of Quickbooks
Ability to manage simultaneous projects across a wide-range of activities and scope in a time-sensitive environment with a high sense of urgency and accountability.
Sr. Systems Engineer
SUMMARY:
At PEX, we streamline the way our clients authorize, enable and track workforce spending. Our environment is a mix of Windows and Linux machines. All of our work is performed under a strict adherence to PCI DSS requirements, and our environment is required to be available 24x7.
As a Senior Systems Engineer, you will have the responsibility to create and manage technology infrastructure; and to support the growth of the computing environment. This role calls for a well-rounded IT professional with a deep understanding of both Windows and Linux, VMWare, Web delivery mechanisms, networking and system monitoring. Additionally, this role will have enough scripting skills to create tools required to support the infrastructure, as well as have a strong ability to solve technical issues and understand complex software relationships within the systems they work on.
ESSENTIAL RESPONSIBILITIES:
Self-led problem solving skills and issue prioritization
Promote availability and stability in a 24/7 High-availability environment
Analyze performance of IT systems and make recommendations on how to improve them
Lead on-going security scans & remediation using our suite of commercial tools
Participate in an on-call rotation
Contribute to the design and implementation of system-level architecture
REQUIRED SKILLS & QUALIFICATIONS (must meet at least 4 of the categories below):
Microsoft Windows Server- Expert Level Experience (5+ Years) - OS, IIS, File Permissions, RBAC, DNS & Active Directory, WSUS, MS Licensing Models
VMWare vCenter / ESX- Expert Level Experience (5+ years) - Storage, iSCSI, Networking, OS Templating, High-availability, Patching, Resource Management
Web Delivery -Advanced Level Experience (4+ Years) - End-to-end, troubleshooting, PKI, HTTP status codes, load balancers, headers
System Monitoring- Advanced Level (4+ years) - Collecting data via WMI, SNMP, custom scripts, trigger/threshold definition & implementation, SIEM and syslog.
Networking- Intermediate Level Experience (3+ Years) - L2 switching, L3 Routing, VLAN Tagging, Access/Trunk Port configuration & Troubleshooting, VPN (Client & IPSEC)
Linux Operating Systems - Intermediate Level Experience (2+ years) - Package installation & management, file/configuration editing, system performance troubleshooting/diagnosis, central authentication, scripting with (grep, awk, sed), system hardening, logging configuration
Powershell scripting- Intermediate-level Experience (2+ years) - Automating repeatable windows administrative tasks
Special consideration will be given to candidates who possess certification in any of the above mentioned technologies as well as knowledge/experience with the below:
Azure Application Insights
Azure Cloud
Azure DevOps
Cisco ASA Firewall
Cisco Nexus Switches
F5 Load Balancers
OpenOTP
PagerDuty
PowerBI
Powershell Core
RabbitMQ
Smokeping
Squid Proxy
SumoLogic
Windows Server Core // Nano
Zabbix Monitoring
Account Manager
PEX is hiring an Account Manager to take on the responsibilities of developing long-term relationships with a robust portfolio of clients, connect with key business executives and stakeholders, and serve as the primary point of contact for client retention and growth. The Account Manager will serve as a liaison between clients and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to client needs.
RESPONSIBILITIES
- Act as the face of the business and initial contact for clients' questions or issues
- Work on enhancing revenue retention and build relationships with clients – proactively identifying and taking measures to mitigate risk to ensure clients are satisfied and prepared to continue their business with the company
- Become a deeply engaged, strategic partner to ensure accounts are being retained
- Develop and execute marketing plans within existing accounts
- Forecast and track key account metrics
- Keep current clients satisfied and deliver exceptional client service daily
- Help identify opportunities to grow and upsell current accounts
- Monitor and analyze clients' usage of our product
- Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations
- Serve as a liaison between the client and internal teams
- Develop a solid and trusting relationship between clients and company
- Create and present reports on account progress, goals, and initiatives to share with team members and stakeholders
REQUIREMENTS
- Experience with card based financial products is a plus
- Demonstrable experience in sales and business development
- Proven track record of delivering on sales targets
- A passion for growing and maintaining existing client accounts
- Ability to adhere to deadlines and delivering on time while prioritizing among competing tasks
- Proven ability to manage multiple projects with a strong attention to detail
- Exceptional verbal and written communications skills
- Excellent listening, negotiation, and presentation skills
- Natural relationship builder with integrity, reliability, and maturity
- Self-motivated and able to thrive in a results-driven environment
- Proficient with G Suite and Salesforce software
- Bachelor’s degree in business administration, marketing, or related discipline from an accredited institution
Account Executive
SUMMARY:
The Account Executive reports to VP, Sales and is responsible for prospecting, consulting with, and qualifying business owners and decision-makers at small and medium-size businesses. Under the direct supervision of the VP of Sales, the Account Executive is responsible for qualifying and generating new sales leads sourced through multiple sources, with the goal of managing a pipeline and closing new business. This team member has a positive, confident and dynamic personality, and superb written and verbal communication skills.
ESSENTIAL RESPONSIBILITIES
● Learns product and solutions, and how they serve our customers’ needs- including features, benefits, and key examples of usage.
● Identify clients’ needs and cultivate effective sales strategies via phone
● Responds to, qualify, and rate prospects via phone, live chat, or email – with the ultimate goal of closing qualified leads in an efficient and effective manner.
● Makes outbound prospecting calls to targeted leads that meet our customer profile in a polite, effective, and efficient manner, working within the guidelines provided at all times to create a great first impression to our prospects and customers, as well as build a pipeline of business for sales teams.
● Accurately record information and details of correspondence in Salesforce.
● Maintain active engagement with new and existing leads through creative follow-up communications designed to increase customer interest in PEX product.
● Achieve monthly quotas of sourced qualified opportunities and closed business
● Work with management to improve the lead qualifying processes.
● Other related sales and administrative responsibilities as needed.
OTHER RESPONSIBILITIES
● Maintains user confidence and protects operations by keeping information confidential.
● Contributes to team effort by accomplishing related results as needed.
● Maintains professional and technical knowledge; reviews professional publications; establishes personal networks; benchmarks state-of-the-art practices; participates in professional societies.
REQUIRED SKILLS & QUALIFICATIONS:
● Comfortable in making cold calls to highly targeted prospects
● Demonstrated ability to meet and/or exceed determined sales and activity quotas.
● Excellent client service skills.
● Professional phone etiquette with a confident, friendly voice
● Excellent verbal and written communication skills
● Self-motivated with the ability to multitask and work effectively within a dynamic and fast-paced environment
● Motivated to consistently exceed expectations
● Proficient in Salesforce, MS Office and Gmail, including Google Docs
● Demonstrated ability to work independently and collaborate well across teams
● High energy and positive attitude
● Ability to take initiative
● Solid organizational skills, follow-up, and high attention to detail
● Highly effective time management and planning skills
● Ability to work under pressure and time constraints with composure
● Ability to develop effective working relationships and excel in a cross-functional environment
● Strong work ethic and ability to provide a positive, successful experience for all stakeholders.
PREFERRED SKILLS & QUALIFICATIONS:
● 1-3 years telemarketing and/or inside sales experience
● Bachelor’s Degree in Business, Marketing, Communications or relevant field
● Experience working in B2B environment, particularly companies that provide online solutions
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