DevOps Engineer
SUMMARY:
Under the direct supervision of the AVP Web Operations and Infrastructure, the DevOps Engineer has the responsibility of creating and managing technology infrastructure to support the growth of the computing environment. This role calls for a well-rounded IT professional with a strong ability to solve technical issues and understand complex software relationships with the systems they work on.
ESSENTIAL RESPONSIBILITIES
Architect and deploy configuration strategy
Write scripting and automate manual processes
Promote availability and stability in a 24/7 High Availability environment
Analyze performance of the environment and recommend improvements where needed
Profiling performance and capacity planning of critical systems
Perform security scans and contribute to stakeholders responsible for security and risk assessments
Participate in an on-call rotation with the rest of the WebOps team for off hours support.
Respond to alerts and quickly triage problems and work with the team to resolve issues.
Design and implementation of projects and improvements
Ability to prioritize your own work and recognise items that need to be worked on.
REQUIRED SKILLS & QUALIFICATIONS:
Positive, pro-active approach to systems and people
A healthy obsession with collecting and graphing data
5+ Years Windows Active Directory experience
3+ Years of experience with Cisco switching and firewalls.
3+ Years VMWare vCenter / ESX
3+ Years scripting, bash, PowerShell or others
Expert knowledge of Microsoft Operating Systems
Expert knowledge of IIS Web server, good knowledge of apache web server
Ability to work with Linux at more than a basic level. Install packages, use vi, basic troubleshooting, basic shell scripts.
Experience implementing and using DAS storage and iSCSI
Experience with SQL server. Installing, patching and how web servers connect to the SQL
Good knowledge of Microsoft licensing
Hands-on hardware troubleshooting experience (Raid, Memory, CPU, Hard Drives, Video, etc…)
Ability to research software / networking issues as required
Web site delivery and troubleshooting end to end
Experience supporting user VPN connections
Windows File security, permissions and auditing
Advanced DNS Administration and troubleshooting *public DNS is a plus
Windows system patching (WSUS)
Working knowledge of network hardware, protocols, and standards, including TCP/IP, firewalls, and routing
Experience implementing monitoring and using custom and deep level monitors used for alerting (Zabbix preferred)
Strong attention to detail and ability to follow process for compliance
PREFERRED SKILLS & QUALIFICATIONS:
Payments environment experience
Certifications in: Microsoft, ITIL, Linux or VMWare
SIEM Logging or real time event correlation and alerting
Zabbix Monitoring (or something similar)
Two-Factor authentication
Competence in Cisco ASA and switching
Single-sign on projects, IAM etc..
Asset Management
Confluence / ZenDesk
PagerDuty - on call rotation
Client Services Coordinator
SUMMARY:
The Client Services Coordinator reports to the Client Services Manager and is responsible for providing effective customer service for all internal and external customers by using excellent, in depth knowledge of company services and procedures. Communicates effectively demonstrating patience and a positive attitude.
ESSENTIAL RESPONSIBILITIES
Use superb written and verbal communications to respond to all customer and internal inquiries
Troubleshoot and resolve customer and internal inquiries and complaints
Update customer issue status in issue tracker and ensure customer follow up received
Receive and answer inquiries related to account status, pricing, debit card charge disputes, debit card tracking, account closure / account reinstatement, card transactions and other
Process expedited shipments and replacements of debit cards
Assist customers with account access challenges to administrative and cardholder websites
Process wire transfers received daily
Perform reconciliation of account funding
Maintain or create reports as needed
Provide support to sales and marketing teams related to new customer on-boarding activities
Participate in customer retention and growth efforts
Participate in training and development activities related to department procedures, updated technology, new products, and telephone skills
OTHER RESPONSIBILITIES
Maintains user confidence and protects operations by keeping information confidential.
Contributes to team effort by accomplishing related results as needed.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
REQUIRED SKILLS & QUALIFICATION
College Degree + 3-5 years customer service experience
Strong knowledge of web based tools and services
Excellent interpersonal, communication and problem solving skills
Strong customer focus and decision making skills
ble to handle difficult calls and turn negative experience into “win-win’
Strong work ethics and ability to provide positive successful experience to all team members
Microsoft Word, Excel and Gmail
Salesforce & Zendesk (or similar ticketing tool) knowledge strongly preferred
PREFERRED SKILLS & QUALIFICATION
Experience working in banking or card payment industries.
Ability to troubleshoot web based technical issues
Some knowledge of Quickbooks
Ability to manage simultaneous projects across a wide-range of activities and scope in a time-sensitive environment with a high sense of urgency and accountability.
Sr. Systems Engineer
SUMMARY:
The Sr. Systems Engineer reports to the AVP Web Operations & Infrastructure and has the responsibility to create and manage technology infrastructure; and to support the growth of the computing environment. This role calls for a well-rounded IT professional with a deep understanding of HTTP, web servers and browsers. Additionally, this role will have enough scripting skills to create tools required to support the infrastructure as well as have a strong ability to solve technical issues and understand complex software relationships with the systems they work on.
ESSENTIAL RESPONSIBILITIES:
● Deep level of understanding of HTTP protocol, web servers, and the systems that deliver them
● Deep level of understanding of web browser interaction with web sites
● Work with software engineers to enhance application availability and stability
● Analyze performance of the environment and recommend improvements where needed
● Profiling performance and capacity planning of critical systems
● Perform security scans and contribute to stakeholders responsible for security and risk assessments
● Participate in an on-call rotation with the rest of the WebOps team for off hours support.
● Design and implementation of new projects, command line and web-based tools
● Ability to prioritize your own work and recognize items that need to be worked on.
● Promote availability and stability in a 24/7 High Availability environment
REQUIRED SKILLS & QUALIFICATIONS:
● Positive, pro-active approach to systems and people
● A healthy obsession with collecting and graphing data. Deep level of metrics collection.
● 5+ Years Windows Active Directory experience
● 3+ Years VMWare vCenter / ESX
● 3+ Years scripting, bash, PowerShell or others
● Expert knowledge of Microsoft Operating Systems & AD
● Expert knowledge of IIS Web server
● Expert knowledge of HTTP, TLS
● Ability to work with Linux at more than a basic level. Install packages/updates, use vi, basic administration/troubleshooting, basic shell scripts.
● Experience implementing and using DAS storage and iSCSI
● Experience with SQL server, and SQL clusters
● Installing, patching and how web servers connect to the SQL server
● Good knowledge of Microsoft licensing
● Able to create command line and web-based tools to aid in data interpretation and systems management
● Strong software, scripting, git knowledge
● Experience in config management in multiple environments
● Ability to research custom software / networking issues as required
● Web site delivery and troubleshooting end to end
● Experience supporting site to site VPN connections
● Windows File security, permissions and auditing. Data collection and analysis (FIM, SEIM)
● Advanced DNS Administration and troubleshooting, public DNS is a plus
● Working knowledge of network hardware, protocols, and standards, including TCP/IP, firewalls, and routing
● Experience implementing monitoring and using custom and deep level monitors used for alerting (Zabbix preferred)
● Strong attention to detail and ability to follow process for compliance
PREFERRED SKILLS & QUALIFICATION:
● Payments environment experience (PCI compliance)
● Experience supporting an Internet property
● Certifications in: Microsoft, Linux or VMWare
● SIEM Logging or real time event correlation and alerting
● Two-Factor authentication
● Competence in Cisco ASA and switching
Account Manager
PEX is hiring an Account Manager to take on the responsibilities of developing long-term relationships with a robust portfolio of clients, connect with key business executives and stakeholders, and serve as the primary point of contact for client retention and growth. The Account Manager will serve as a liaison between clients and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to client needs.
RESPONSIBILITIES
- Act as the face of the business and initial contact for clients' questions or issues
- Work on enhancing revenue retention and build relationships with clients – proactively identifying and taking measures to mitigate risk to ensure clients are satisfied and prepared to continue their business with the company
- Become a deeply engaged, strategic partner to ensure accounts are being retained
- Develop and execute marketing plans within existing accounts
- Forecast and track key account metrics
- Keep current clients satisfied and deliver exceptional client service daily
- Help identify opportunities to grow and upsell current accounts
- Monitor and analyze clients' usage of our product
- Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations
- Serve as a liaison between the client and internal teams
- Develop a solid and trusting relationship between clients and company
- Create and present reports on account progress, goals, and initiatives to share with team members and stakeholders
REQUIREMENTS
- Experience with card based financial products is a plus
- Demonstrable experience in sales and business development
- Proven track record of delivering on sales targets
- A passion for growing and maintaining existing client accounts
- Ability to adhere to deadlines and delivering on time while prioritizing among competing tasks
- Proven ability to manage multiple projects with a strong attention to detail
- Exceptional verbal and written communications skills
- Excellent listening, negotiation, and presentation skills
- Natural relationship builder with integrity, reliability, and maturity
- Self-motivated and able to thrive in a results-driven environment
- Proficient with G Suite and Salesforce software
- Bachelor’s degree in business administration, marketing, or related discipline from an accredited institution
Apply