Frequently Asked Questions

The PEX Product

I’m not sure which product offering best fits my needs, how should I proceed?

PEX currently offers several different solutions, each which you can customize to fit your needs. You can visit the PEX Expense page here, the PEX Rewards page here, and the PEX Grants page here. If you still have questions, reach out to our sales team at [email protected]

Does PEX offer digital wallet cards?

Yes! PEX currently offers traditional plastic cards, cards for digital wallets and virtual cards.

I’d like to use my PEX account for several purposes. Can I sign up for more than one PEX solution?

Yes! The PEX platform is designed to be customized to fit your organization’s use case. Connect with our sales team to learn more at [email protected].

I’m a developer and interested in PEX. Do you offer an API?

Yes! Please refer to our Developer Guide for more information.

What features do you offer for cardholders?

Cardholders have access to the following features*
– Account management via web, or mobile apps for iOS and Android

  • IVR
  • Transaction History and Statements
    -Digital Receipt Capture
    -GL Code Tagging
    -Expense Notes
    -PEX for Digital Wallets
    -Fund Requests
  • Transaction History and Statements
    -Card Balance Insight

*some features may be limited to certain account types or levels

What features do you offer for administrators?

-Setting Spend Rules
-PEX Marketplace and the ability to sync with different accounting software
-Access to real-time spending reports
-Virtual Cards and Vendor Payment Management
-Multi-Program Access
-The ability to automatically refill fund cards
*some features may be limited to certain account types or levels

Can I import or sync PEX transaction records with my accounting software?

Yes, If you visit our PEX Marketplace, you will find the various accounting software which PEX
easily syncs with. You can also download a file containing PEX transactions in the following
formats:
QBO file for Quickbooks desktop
OFX file for Xero
CSV file for other accounting software

Is there a minimum requirement or a maximum balance for PEX?

There is no maximum or minimum balance on your main PEX Account. For PEX Expense: the maximum balance for any single PEX Card is $25,000. For PEX Rewards & Grants: currently, the maximum balance for any single PEX Card is $1,000.

What happens to unused funds on an individual PEX Card?

When the funds on the card are owned by the sponsor or organization, cards can be defunded at
any time and put back into a PEX Account. However, with cardholder owned-funds, funds cannot
be defunded.

For PEX Expense: The easiest way to manage unused funds on any card is to transfer them back
to the main PEX account where they can be redistributed to other employee cards. If you need to,
you can also initiate an ACH transfer from your PEX account back to your business checking
account, for a $5.00 fee.

For PEX Rewards & Grants: Sponsor owned funds can be defunded at any time, however,
cardholder-owned funds are irremediable once uploaded to a card.

When do my PEX Cards expire?

Depending on your use case, there’re several possible options for when your cards can expire. 3
months, 6 months, 1 year, 18 months, 2 years, 3 years and 5 years. If you’re looking to set specific
expiration periods, please contact our sales team at [email protected]

PEX Pricing

Is there a fee to transfer funds into my PEX account?

PEX does not does not charge a fee to transfer money into your account. Your bank may charge a fee based on the type of account you have. Please check your bank account details or contact your bank for details.

I’m looking to sign up for more than one PEX solution, do I get charged twice?

If you’re looking to sign up for more than one solution, contact our sales team at [email protected] to work out your specialized pricing plan.

Applying to PEX

How do I sign up?

Complete our simple online application, which includes basic information about your company and business owner. We use this information to set up your account and confirm the identity of your business, as required by federal law. As PEX is not a credit card, we never perform credit checks of any kind on your company or business owner. This process takes approximately 5 minutes.

Why do you need my social security number to apply for PEX?

We need the Social Security Number of the administrator or authorized representative of the company to comply with the USA PATRIOT Act and establish your identity.

How long does it take to set up my account?

If the information on the application is complete, we will notify you within 1-3 business days, and you will be able to get started with your PEX account. If we’re missing information from you, we’ll let you know shortly and gather the missing information to complete account set-up.

Does PEX report to or contact commercial or consumer credit bureaus about me or my business?

No. This is not an application for credit and PEX is not a credit card company. We don’t perform credit checks or report your company’s activity to credit reporting bureaus.

Getting Started with PEX

How do I set up my PEX Account?

Once you’ve been approved for a PEX Account, you will have to activate it. Simply go to our PEX admin site at dashboard.pexcard.com and login with the account you created when filling out your application.

If you have forgotten your username you can retrieve it here and if you’ve forgotten your password, you can reset it here.

I want my cards to be used by a department, not necessarily by one person. Do I need to put a name on the card?

When registering cards you can create generalized names. For example, some people put options such as “Miscellaneous”, “Associate #1”, “Marketing Department”.

How can I fund my PEX account?

The preferred way to fund your PEX account is to add funds directly from your bank, credit union, or other financial institution through a process known as “EFT”, “ACH credit”, or “outgoing ACH transfer.”

You may also send funds through a wire transfer from your business checking account, or initiate a debit of the funds from your bank account via the PEX ACH Service. For detailed instructions, please refer to our Funding Guide.

How long does it take to transfer funds?

Each bank has its own time frame for how long it takes to transfer funds. Some banks offer same day ACH transfers, although most banks will typically take 1-2 business days. Wire transfers are typically executed within the same business day.

I’m a new customer, and I’m in a rush to get PEX working with my company. Can I order cards to be shipped to us before I fund my account?

PEX also offers PEX for Digital Wallet and Virtual Card payment options, which allow you to access your card number more quickly. Additionally, you can order up to 10 cards to be shipped before your account is funded. Once your account is funded, order as many cards as you need, at any time.

What is the turnaround time shipping for PEX Cards to employees?

You’ll be able to request PEX Cards for your employees as soon as your account is open. With our free shipping, you can expect cards to arrive within 8-10 business days. -You can also receive cards within 1-2 business days with an expedited shipping fee. Contact [email protected] if you have any special requests.

General Questions

How do I know my money is secure with PEX?

Visa’s Zero Liability Policy guarantees that you won’t be held responsible for unauthorized charges made with your account or account information. Visa’s Zero Liability Policy covers U.S.-based issued cards and does not apply to certain commercial card transactions, or any transactions not processed by Visa. You must notify your financial institution immediately of any unauthorized use. For specific restrictions, limitations and other details, please consult your issuer.

What computer hardware/software do I need to use PEX?

The PEX website is accessible via the internet. We recommend a high-speed internet connection. You may also download the PEX app, available on Android or iOS.

I already use expense reporting software for my business. Is PEX compatible with other software?

PEX is compatible with several expense management and accounting software programs. Click to view a full list of the software we are compatible with. If your expense management program isn’t directly integrated with PEX, it’s easy to download your PEX reports and upload the CSV file to your program.

Where can the PEX Visa® Prepaid Card be used?

To better control prepaid card purchases, the PEX administrator determines where each individual employee card can be used. You can choose to restrict by merchant category or set a daily spending limit. If those restrictions need to be changed, you can do that in real time. If no spend rules are in place and the card has sufficient balance, your employee cardholder can make a purchase anywhere Visa debit cards are accepted.

Does PEX offer 1099-K services?

1099-K forms will need to be issued if you exceed both of the following thresholds in a calendar year

– $20,000 in gross payment volume from sales of goods or services in a single calendar year, AND

– 200 payments for goods or services in the same year (except Vermont and Massachusetts, where the threshold is lower, irrespective of the number of transactions) For any further questions regarding a 1099, contact an accounting professional

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