Frequently asked questions

It depends on how you want to spend. Compare the options:

• PEX Visa® Commercial Card — 30-day extended credit
• PEX Visa® Prepaid Card — works from pre-loaded balances
• PEX Bill Pay — pay vendors by ACH or virtual card
• PEX Disburse Visa® Prepaid Card — one-time or recurring payouts

Compare them side by side or book a demo and we’ll help you pick. 

Yes! PEX currently offers traditional plastic cards, cards for digital wallets and virtual cards. These cards can be added to Apple Pay, Google Pay or Samsung Pay.

Yes. The PEX platform is designed to be customized to fit your organization’s use case — connect with our sales team to set up multiple solutions under one account. 

Yes. The PEX API lets developers connect PEX spend data and card controls into your own systems — see our developer portal for documentation. 

Cardholders have access to the following PEX features*: account management via web, or mobile apps for iOS and Android, IVR, transaction history and statements, digital receipt capture, expense report submission. (envelope app), GL Code Tagging, expense notes, PEX for Digital Wallets, funding requests, card balance insight.

*Some features may be limited to certain account types or levels.

Admins have access to the following PEX features*: setting spend rules, PEX Marketplace and the ability to sync with different accounting software like QuickBooks and Sage Intacct, access to real-time spending reports, virtual cards and vendor payment Management, multi-program access and the ability to automatically refill fund cards and advances GL-coding and approval workflows.

*Some features may be limited to certain account types or levels.

Yes. PEX offers 50+ integrations at no extra cost, including QuickBooks, Sage Intacct, NetSuite, Microsoft Dynamics and more. Browse the full list here.

There’s no minimum or maximum balance for your main PEX account. PEX Prepaid Expense cards allow a balance of up to $25,000 per card, while PEX Disburse cards have a current maximum balance of $5,000 per card, with the option for higher limits upon review.

If the funds on the card are owned by the sponsor or organization, they can be defunded at any time and transferred back to the main PEX account. However, with cardholder-owned funds, defunding is not possible.

For PEX Prepaid Expense, the simplest way to manage unused funds is by transferring them back to the main PEX account, allowing redistribution to other employee cards. Alternatively, you can initiate an ACH transfer from your PEX account to your business checking account for a $10.00 fee.

For PEX Disburse, sponsor-owned funds can be defunded at any time, but cardholder-owned funds are non-refundable once loaded onto a card.

Card expiration depends on your program setup — options include 3 months, 6 months, 1 year, 18 months, 2 years, 3 years, and 5 years. Contact our sales team to set a specific expiration period.

PEX Credit Expense is our commercial card solution built around the PEX Visa® Commercial Card. It gives your team 30-day extended credit, so you can cover business expenses now and pay them off before the next billing cycle. Learn more here

The PEX Visa® Commercial Card combines 30-day extended credit with the same real-time spend controls, GL code tagging and reporting available across PEX products, so your team gets purchasing flexibility without losing visibility into spend.

PEX Credit Expense extends weekly lines and 30-day credit through the PEX Visa® Commercial Card, so your team spends first and you settle the balance later. PEX Prepaid Expense works from funds you load in advance through the PEX Visa® Prepaid Card, so spending is capped to what’s already funded. Choose Credit Expense to preserve cash flow, or Prepaid Expense to cap spend to funds on hand.