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The First Line of Defense Against Fraud Is You

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One of our most important goals at PEX is protecting our customers. This is why we are always here to remind them of the resources and information needed to help them prevent, recognize, and report phishing attempts and fraud. According to this article, “Phishing email statistics suggest that nearly 1.2% of all emails sent are malicious, which in numbers translated to 3.4 billion phishing emails daily.” We want to increase awareness around this issue and have our customer base remain cautious of any calls or emails requesting sensitive information.

Below are some protection techniques to help combat these attacks:

  1. Keep Close Attention to Detail: Don’t be tricked by imposter websites and spoofed emails. Unfortunately, you cannot rely on search engines to direct you to where you want to go. Bookmark our dashboard here https://dashboard.pexcard.com/. We’ll never email you from an address that doesn’t end in @pexcard.com. Make sure to check, and double-check any links, URLs, and email addresses before inputting any of your information.
  2. Use Strong Account Credentials:  Only create accounts and register cards to emails that are tied to a singular individual. Using general email aliases and sharing credentials Even though it can be annoying to come up with unique combinations of upper and lower case letters, numbers, and special characters- setting unique passwords does help keep your account secure. Repeating passwords, writing them down, and even saving them to your browser increase the chances of your information falling into the wrong hands.
  3. Utilize Alerts & Authentication: Setting up alerts, either from our mobile app or the dashboard helps you stay on top of account activity. Multi-factor authentication lets you be the first to know if someone is trying to access your account other than you. Creating request and approval processes within your organization allows both admins and cardholders to remain diligent on what purchases are authorized or not.
  4. Set Card Controls: Taking the time to set specific rules around where and when cardholders can access the funds on their cards is one of the most sure-fire ways of avoiding misuse. Some of our favorite spend rules are geographic limits, “card not present” disabled (that helps prevent online misuse), and setting day/time parameters. Make sure to defund and disable cards that are no longer being used, and to eliminate unused admin profiles.
  5. Stay Connected: If you are ever unsure of the legitimacy of an email, phone call, or other form of communication, contact our customer support team before proceeding. You can call us at 1-866-685-0898, or email our team at [email protected]

    For more information on best practices regarding your PEX Account, we encourage you to explore our support website at https://support.pexcard.com.
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