The Customer is always right; it’s a tried and true saying for good reason. Having a loyal customer base, especially for a small business, is gold. Business, whether small or large work hard to attract customers and it is important to work just as hard to keep them. Maintaining great relationships with customers, through good times and bad, is essential to your businesses’ success.
Check out Inc's article on the 4 key needs of customers that must be addressed
Also, check out our blog on essential customer service tips