Frequently asked questions

PEX offers a range of customizable solutions tailored to different needs. You can explore our options in detail by visiting the following pages: PEX Prepaid Expense, PEX Credit Expense, PEX Rewards, and PEX Grants. For a side-by-side look at all our products, check out our product comparison page. If you have further questions, feel free to reach out to our sales team at [email protected].

Yes! PEX currently offers traditional plastic cards, cards for digital wallets and virtual cards.

Yes! The PEX platform is designed to be customized to fit your organization’s use case. Connect with our sales team to learn more at [email protected].

Yes, please refer to our developer guide for more information.

Cardholders have access to the following features*
– Account management via web, or mobile apps for iOS and Android

• IVR
• Transaction History and Statements
  -Digital Receipt Capture
  -GL Code Tagging
  -Expense Notes
  -PEX for Digital Wallets
  -Fund Requests
• Transaction History and Statements
  -Card Balance Insight

*some features may be limited to certain account types or levels

-Setting Spend Rules
-PEX Marketplace and the ability to sync with different accounting software
-Access to real-time spending reports
-Virtual Cards and Vendor Payment Management
-Multi-Program Access
-The ability to automatically refill fund cards
*some features may be limited to certain account types or levels

Yes, If you visit our PEX Marketplace, you will find the various accounting software which PEX
easily syncs with. You can also download a file containing PEX transactions in the following
formats:
QBO file for Quickbooks desktop
OFX file for Xero
CSV file for other accounting software

There’s no minimum or maximum balance for your main PEX account. PEX Prepaid Expense cards allow a balance of up to $25,000 per card, while PEX Disburse cards have a current maximum balance of $5,000 per card, with the option for higher limits upon review.

If the funds on the card are owned by the sponsor or organization, they can be defunded at any time and transferred back to the main PEX account. However, with cardholder-owned funds, defunding is not possible.

For PEX Prepaid Expense, the simplest way to manage unused funds is by transferring them back to the main PEX account, allowing redistribution to other employee cards. Alternatively, you can initiate an ACH transfer from your PEX account to your business checking account for a $10.00 fee.

For PEX Disburse, sponsor-owned funds can be defunded at any time, but cardholder-owned funds are non-refundable once loaded onto a card.

Depending on your use case, there’re several possible options for when your cards can expire. 3
months, 6 months, 1 year, 18 months, 2 years, 3 years and 5 years. If you’re looking to set specific
expiration periods, please contact our sales team at [email protected]