Question 1

I’m not sure which product offering best fits my needs, how should I proceed?

Accepted Answer

PEX offers a range of customizable solutions tailored to different needs. You can explore our options in detail by visiting the following pages: PEX Prepaid Expense, PEX Credit Expense, PEX Rewards, and PEX Grants. For a side-by-side look at all our products, check out our product comparison page. If you have further questions, feel free to reach out to our sales team at sales@pexcard.com.

Question 2

Does PEX offer digital wallet cards?

Accepted Answer

Yes! PEX currently offers traditional plastic cards, cards for digital wallets and virtual cards.

Question 3

I’d like to use my PEX account for several purposes. Can I sign up for more than one PEX solution?

Accepted Answer

Yes! The PEX platform is designed to be customized to fit your organization’s use case. Connect with our sales team to learn more at sales@pexcard.com.

Question 4

I’m a developer and interested in PEX. Do you offer an API?

Accepted Answer

Yes, please refer to our developer guide for more information.

Question 5

What features do you offer for cardholders?

Accepted Answer

Cardholders have access to the following features*
– Account management via web, or mobile apps for iOS and Android

IVR
Transaction History and Statements
-Digital Receipt Capture
-GL Code Tagging
-Expense Notes
-PEX for Digital Wallets
-Fund Requests
Transaction History and Statements
-Card Balance Insight

*some features may be limited to certain account types or levels

Question 6

What features do you offer for administrators?

Accepted Answer

-Setting Spend Rules
-PEX Marketplace and the ability to sync with different accounting software
-Access to real-time spending reports
-Virtual Cards and Vendor Payment Management
-Multi-Program Access
-The ability to automatically refill fund cards
*some features may be limited to certain account types or levels

Question 7

Can I import or sync PEX transaction records with my accounting software?

Accepted Answer

Yes, If you visit our PEX Marketplace, you will find the various accounting software which PEX
easily syncs with. You can also download a file containing PEX transactions in the following
formats:
QBO file for Quickbooks desktop
OFX file for Xero
CSV file for other accounting software

Question 8

Is there a minimum requirement or a maximum balance for PEX?

Accepted Answer

There’s no minimum or maximum balance for your main PEX account. PEX Prepaid Expense cards allow a balance of up to $25,000 per card, while PEX Disburse cards have a current maximum balance of $5,000 per card, with the option for higher limits upon review.

Question 9

What happens to unused funds on an individual PEX Card?

Accepted Answer

If the funds on the card are owned by the sponsor or organization, they can be defunded at any time and transferred back to the main PEX account. However, with cardholder-owned funds, defunding is not possible.

For PEX Prepaid Expense, the simplest way to manage unused funds is by transferring them back to the main PEX account, allowing redistribution to other employee cards. Alternatively, you can initiate an ACH transfer from your PEX account to your business checking account for a $10.00 fee.

For PEX Disburse, sponsor-owned funds can be defunded at any time, but cardholder-owned funds are non-refundable once loaded onto a card.

Question 10

When do my PEX Cards expire?

Accepted Answer

Depending on your use case, there’re several possible options for when your cards can expire. 3
months, 6 months, 1 year, 18 months, 2 years, 3 years and 5 years. If you’re looking to set specific
expiration periods, please contact our sales team at sales@pexcard.com

Question 11

Is there a fee to transfer funds into my PEX account?

Accepted Answer

PEX does not does not charge a fee to transfer money into your account. Your bank may charge a fee based on the type of account you have. Please check your bank account details or contact your bank for details.

Question 12

I’m looking to sign up for more than one PEX solution, do I get charged twice?

Accepted Answer

If you’re looking to sign up for more than one solution, contact our sales team at sales@pexcard.com to work out your specialized pricing plan.

Question 13

How do I sign up?

Accepted Answer

Complete our simple online application, which includes basic information about your company and business owner. We use this information to set up your account and confirm the identity of your business, as required by federal law. As PEX is not a credit card, we never perform credit checks of any kind on your company or business owner. This process takes approximately 5 minutes.

Question 14

Why do you need my social security number to apply for PEX?

Accepted Answer

We need the Social Security Number of the administrator or authorized representative of the company to comply with the USA PATRIOT Act and establish your identity.

Question 15

How long does it take to set up my account?

Accepted Answer

If the information on the application is complete, we will notify you within 1-3 business days, and you will be able to get started with your PEX account. If we’re missing information from you, we’ll let you know shortly and gather the missing information to complete account set-up.

Question 16

Does PEX report to or contact commercial or consumer credit bureaus about me or my business?

Accepted Answer

No. This is not an application for credit and PEX is not a credit card company. We don’t perform credit checks or report your company’s activity to credit reporting bureaus.

Question 17

How do I set up my PEX Account?

Accepted Answer

Once you’ve been approved for a PEX Account, you will have to activate it. Simply go to our PEX admin site at dashboard.pexcard.com and login with the account you created when filling out your application.

If you have forgotten your username you can retrieve it here and if you’ve forgotten your password, you can reset it here.

Question 18

I want my cards to be used by a department, not necessarily by one person. Do I need to put a name on the card?

Accepted Answer

When registering cards you can create generalized names. For example, some people put options such as “Miscellaneous”, “Associate #1”, “Marketing Department”.

Question 19

How can I fund my PEX account?

Accepted Answer

The preferred method to fund your PEX account is by adding funds directly from your bank, credit union, or other financial institution using an “EFT,” “ACH credit,” or “outgoing ACH transfer.”

You can also fund your account via a wire transfer from your business checking account or initiate a debit of the funds from your bank account using the PEX ACH Service. For detailed instructions, please consult our Funding Guide.

Question 20

How long does it take to transfer funds?

Accepted Answer

Each bank has its own time frame for how long it takes to transfer funds. Some banks offer same day ACH transfers, although most banks will typically take 1-2 business days. Wire transfers are typically executed within the same business day.

Question 21

I’m a new customer, and I’m in a rush to get PEX working with my company. Can I order cards to be shipped to us before I fund my account?

Accepted Answer

PEX also offers PEX for Digital Wallet and Virtual Card payment options, which allow you to access your card number more quickly. Additionally, you can order up to 10 cards to be shipped before your account is funded. Once your account is funded, order as many cards as you need, at any time.

Question 22

What is the turnaround time shipping for PEX Cards to employees?

Accepted Answer

Once your PEX account is active, you can immediately request PEX cards for your employees. With our free shipping option, cards will arrive within 10-15 business days. For faster delivery, expedited shipping is available for a fee and will deliver the cards within 4-5 business days. For any special requests, please contact adminsupport@pexcard.com.

Question 23

How do I know my money is secure with PEX?

Accepted Answer

Visa’s Zero Liability Policy guarantees that you won’t be held responsible for unauthorized charges made with your account or account information. Visa’s Zero Liability Policy covers U.S.-based issued cards and does not apply to certain commercial card transactions, or any transactions not processed by Visa. You must notify your financial institution immediately of any unauthorized use. For specific restrictions, limitations and other details, please consult your issuer.

Question 24

What computer hardware/software do I need to use PEX?

Accepted Answer

The PEX website is accessible via the internet. We recommend a high-speed internet connection. You may also download the PEX app, available on Android or iOS.

Question 25

I already use expense reporting software for my business. Is PEX compatible with other software?

Accepted Answer

PEX seamlessly integrates with a wide range of expense management and accounting software. Click here to view the full list of compatible programs. If your current expense management system isn’t directly integrated with PEX, you can easily download PEX reports and upload the CSV file to your software.

Question 26

Where can the PEX Visa® Prepaid Card be used?

Accepted Answer

To better control prepaid card purchases, the PEX administrator determines where each individual employee card can be used. You can choose to restrict by merchant category or set a daily spending limit. If those restrictions need to be changed, you can do that in real time. If no spend rules are in place and the card has sufficient balance, your employee cardholder can make a purchase anywhere Visa debit cards are accepted.

Question 27

Does PEX offer 1099-K services?

Accepted Answer

1099-K forms will need to be issued if you exceed both of the following thresholds in a calendar year

– $20,000 in gross payment volume from sales of goods or services in a single calendar year, AND

– 200 payments for goods or services in the same year (except Vermont and Massachusetts, where the threshold is lower, irrespective of the number of transactions) For any further questions regarding a 1099, contact an accounting professional

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