Account Manager
Marketing & Sales
PEX is hiring an Account Manager to take on the responsibilities of developing long-term relationships with a robust portfolio of clients, connect with key business executives and stakeholders, and serve as the primary point of contact for client retention and growth. The Account Manager will serve as a liaison between clients and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to client needs.
RESPONSIBILITIES
- Act as the face of the business and initial contact for clients’ questions or issues
- Work on enhancing revenue retention and build relationships with clients – proactively identifying and taking measures to mitigate risk to ensure clients are satisfied and prepared to continue their business with the company
- Become a deeply engaged, strategic partner to ensure accounts are being retained
- Develop and execute marketing plans within existing accounts
- Forecast and track key account metrics
- Keep current clients satisfied and deliver exceptional client service daily
- Help identify opportunities to grow and upsell current accounts
- Monitor and analyze clients’ usage of our product
- Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations
- Serve as a liaison between the client and internal teams
- Develop a solid and trusting relationship between clients and company
- Create and present reports on account progress, goals, and initiatives to share with team members and stakeholders
REQUIREMENTS
- Experience with card based financial products is a plus
- Demonstrable experience in sales and business development
- Proven track record of delivering on sales targets
- A passion for growing and maintaining existing client accounts
- Ability to adhere to deadlines and delivering on time while prioritizing among competing tasks
- Proven ability to manage multiple projects with a strong attention to detail
- Exceptional verbal and written communications skills
- Excellent listening, negotiation, and presentation skills
- Natural relationship builder with integrity, reliability, and maturity
- Self-motivated and able to thrive in a results-driven environment
- Proficient with G Suite and Salesforce software
- Bachelor’s degree in business administration, marketing, or related discipline from an accredited institution