Business Process Series: Ideas For Operating with Fewer People


Thursday, January 22, 2009

As the economy continues taking its effect on business, SMBs and large companies alike are consolidating their work force. For many companies the drop in revenues is the catalyst for cutting operations, finance and marketing staff but it does not necessarily mean the amount of work in those departments drops as significantly. Those who are still there must think of new ways to get everything done with fewer people.

Now is the time to be creative and research services that can ease the burdens of manual process. Services out there can help companies:

  1. Automate or “electronify” tasks actual people were doing, i.e. employee expense management (PEX Card), business expense report management (Expensable) and HR management (Administaff), sales and customer contact and communication management (Salesforce), and email delivery (Constant Contact).
  2. Think about part time service providers who can work on a per-project basis. There is a lot of talent on Craigs List who have been laid off that are willing to work for little money.
  3. Review services you may already use more closely to determine if there are unused features. Sometimes a simple change in how you incorporate a service provider into your business can impact how much is actually required monitoring or managing the service. It may be worth calling a sales person or account manager for ideas – they love talking to people about what their companies do.

When things slow down, it’s a really good idea to make the most out of your services. It may require extra time upfront but its worth the effort.

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Business Process Suggestions: Paper Payments and Paper Invoices


Monday, January 19, 2009

2009 is a year of change for many reasons.  A new President is about to take office, the economy is in a state if flux, and people's awareness is generally heightened as they try to look out for the next few weeks, quarter or create a vision for the remainder of the year.  

If your business is generally a fast paced environment and things seem slow right now - find other ways of keeping up the pace so you don't lose momentum.  Do an internal audit of your process infrastructure and come up with ways to strengthen the business from the inside out.  Here is the first entry a series of "Business Process Suggestions:"

Paper payments and paper file storage: Are physical checks and invoices still a big part of your office process?  It may be worth looking into ways to make this more efficient.  

Are checks and paper receipts still a big part of your operation?  If so, think about centralizing spending - talk with your vendors and ask if they accept credit/debit cards.  If they do, then ask if they will discount based on early payment.  Pay the invoice early and then leverage the net 30 day terms you have with your credit card company.  Or, if you pay with a debit card, you'll see the payments appear on your bank statement more or less right away.  You can update your books more frequently in short spurts and keep your files organized to minimize the work it takes to get bookkeeping done - you can download the transactions into your accounting software and monthly reconciliation becomes easier.

Do you get lots of paper invoices and do you have file cabinets stuffed with files?  Think about scanning your documents from now on and creating a file system on your hard drive.  Electronic files are easier to store and they can be easier locate information, especially by learning to use the search tool in Windows or installing Google Desktop Search which is just like Google online but for your computer only.  For example, if you are looking for the invoice number to an order of "cedar lumber," you can open Google Desktop search and type that in.  In less than a second, the results will appear as a list in your browser window and you can click to open the file.  In some cases what you are looking for may just be in the search results.  Google indexes practically anything with text on it - PDF, word, excel, etc. so its absolutely useful.  Because its the desktop version, you can keep it private.

This is a huge time saver but it takes time to setup.  You need a scanner, which is generally available on any three in one fax unit and the associated software installed on your computer.  For faster, larger volume scanning look into a standalone scanner or a copy machine with a sheet feeder and fast page per minute action.  Also, take a moment to think about how you want to organize the files on your computer - organize by vendor or client name, by project, etc.  This takes some time but once you get rolling, its worth it.  

Keep these files backed up - the biggest risk to making the switch to a virtual filing system is what happens if something goes down.  There are back up services you can buy with unlimited storage - Mozy has a $5 per month service level for unlimited use.  Its absolutely worth it!  

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